Customer Testimonials
Cadillac Lakeland is great! I needed to have my windshield replaced, which was handled at the dealership. The process from drop off, to getting a loaner vehicle to pick up, was fast and easy. All service personnel were professional and courteous. The reason I didn’t give 5 stars was because, while my vehicle was washed prior to pick up, it wasn’t vacuumed and the front passenger floorboard was definitely in need of vacuuming and there was fine dust along the dashboard. I’m certain it was an oversight, but I did withhold the 4th star, as a result.
Efficient, clean. Comfortable., donuts or cookies, clean car when done, send reminders, give sometimes discounts
Andrew and Jessica were really great. The whole experience was hassle free I paid a little more than I really wanted to but in the end I got what I wanted. I will definitely be back..thank you
We had a very pleasant buying experience while purchasing a vehicle from Cadillac Lakeland. Keith was very friendly and helpful.
I purchased my Subaru from this location in 2018. I have continued my maintenance here throughout the vehicle's lifetime. This most recent visit I was very happy with the service time and quality of the work. Austin Smith was courteous and quick to respond. It is a 45+ minute drive for me to this location, so I am willing to make this time investment for good quality and efficient repair work.
We just purchased our 2025 XT4 so we have only meet the sales and service personnel. We are pleased with our sales experience . Service experience is yet to come...
Austin Blomeley is Very Courteous & Friendly. He explained all to us in terms we could understand. He is an asset to your service department.
Excellent service and 1st class staff. I was in and out in an hour. Helpful and courteous.
We are heading out on a vacation. Oil change. They checked everything. Found an alignment problem. Glad they found it. We like it there and have been going there for years. We had a loaner, liked it a lot. Talked to Jacob about purchase of a new Cadillac. We will check back after vacation. This would be our 4th.
Lakeland Cadillac Rocks! What a tremendous buying experience. A big thanks to everyone who gave my new car experience a lasting impression ❤️❤️
Subaru is a trusted, reliable vehicle. The battery is very expensive for the Forester make.
Salesperson was nice. Oil was changed. Other issues not really resolved. Will not purchase another Subura.
Marco’s, who checked me in was very professional and greeted me really well. I appreciate it the great service.
Outstanding service, was able to get in and out in a reasonable amount of time.
My experience at Cadillac Lakeland was great. I agreed to a fair price, they made the process fast and simple and I'm happy that I ultimately chose to purchase my vehicle with them. Jacob Harris had great communication with me and he is ultimately the reason I went to look at the vehicle and also purchase it.
Ms. Patino made our experience very pleasant. She offered us several selections of vehicles and knew all the answers to our questions. Ms. Patino was very professional and easy to work with. I would recommend family and friends to come see her for purchase of vehicles.
Repaired my radio and car play. Everything works great…spent time going over things with me. Fast service and very cordial.
Thank you for the great jobs you did and the help with my new car
Keith Pedrick was the most professional, informed, polite car salesman I have ever met and I used to be a car salesman. The dealership was well organized and offered a tour of service areas. Would recommend this dealer to others. The Vehicle we got was a Buick Encore GX Avenir. Very nice.
Great service very professional the only thing I don't understand is the list that was given to me stating what I will need eventually
Again, excellent communication and in-store service! The Office & scheduling staff are cordial and helpful and the mechanic was acccurate and quick. Another successful visit!!
Very efficient, informative and excellent. All personnel great, courteous, patient and caring. Thank you. S
All was good. Your price for wind shield wipers was outrageous. Found them much cheaper elsewhere.
Clean. Service associates are pleasant and professional. Coffee machine great. Wait time was reasonable. okay
I paid for service that was actually covered under my Subaru extended warranty. It took almost 6 weeks, tons of phone calls and great aggravation to finally get reimbursed.
Marco did a great job Communicating and updating the progress. The loaner car process was awesome. However, we had a problem with the car heading to the dealer, it started shuttering with multiple alarm messages. It lasted not even a minute and cleared itself. I mentioned this when I dropped the car off and they found a misfire code. They could not replicate and did a quick check and found nothing. Yesterday it did the same, I was fortunate to be close to an auto zone and they detected code P2004 before it cleared itself. I am bringing it to ... Read More DealerRater - Apr 13, 2025
I absolutely LOVE this dealership! Great service, fabulous staff!!!! I've leased three vehicles from Cadillac Lakeland, my entire family has purchased vehicles from here, and we have all of our vehicles serviced here, too. From Sales to Service, everyone is delightful! I highly recommend this dealership 💌💌💌💌
Very pleasant to work with. Will certainly come back. Provided loaner so we could get breakfast
Mike always take good care of me at Subaru Lakeland. He’s very friendly and efficient.
They are polite professional and productive. The people at Cadillac Lakeland informed me that my two front widows repair was covered by a special extended warranty from Subaru Due to poor seal fit. The motors attenuators and tracks all replaced & all covered on an 8 year old Outback, could have cost me thousands at a local shop(non Subaru dealer).
Great service, very professional. Victor was my sales consultant and did an amazing job! Very informative, very knowledgeable and helpful. I am grateful!
Andrew was very attentive & knowledgeable. He knows his stuff!!! Great salesman & easy to work witg. It was my pleasure to do business with him. The entire staff was great!
I just moved from out of state and made an appointment for service.on my Subaru. They were able to pull my records and they were very polite and quick. I will be going back for all my service needs.
The service is excellent, loaner available when needed. All the staff are always friendly and smiling!
Jacob, the Sales Associate that helped me with the purchase of my new vehicle was very knowledgeable and courteous. He made sure after the sale was complete that everything was transferred over to my new vehicle.
Very pleasant to work with, easy to schedule services, and all work was completed as scheduled.
why did i get this email? i have not been to cadillac. it's very odd.
This dealership has customer service at a 5-Star status and I didn't expect it to really be a 6-Star No lines, and everyone was on the same page. I just moved to the area and this will be my dealership for sure going forward. Highly recommend. In today's world I think is my family safe and are we getting good service.
My experience was very nice at the Lakeland Subaru dealership. I arrived and was greeted as an old and valued friend. My service was completed in the timeframe the adviser had told me, and the car was washed and ready for me. I like doing business there.
Victor was helpful in the purchase of my new vehicle. He knew what I was looking for, and followed up as soon as he had a vehicle that he thought I would be interested in.
The people here were so friendly and helpful! Howard helped me get everything that I wanted for my first time buying a car. I was very happy with the whole experience!
Great service dept with helpful staff to answer any questions. Wait time was less than an hour. Time efficient
For many years I have had my CTS mechanically maintained at this dealership, I am very satisied with the results.
Service department and mechanics are always prompt, courteous, and complete. Really like the service man's expertise
Marco is spectacular. He is / was professional, courteous, and thorough. He explained all I needed with specificity and great detail.
Always easy to get an appointment. Everyone is kind and helpful. Billie always goes out of her way to make sure I understand my repairs and invoicing.
Sucked !!!! More than 3 hour's for an oil change & tire rotation & car wash? C'mon !!
Repair work seemed good. Staff very helpful and courteous. I was dissatisfied with the how long the appointment took. I had an appointment for an oil change and a tire rotation. I was stuck there for over 2 hours. That is just not acceptable.
Everyone was kind and courteous to me and explained everything that need to be done
Good service, professional, and knowledgeable. Staff always very friendly, informative. When I arrived, I am met and greeted immediately. Building always clean.
I feel confident my service technician does a great job keeping my Buick running like the day I bought it!
Excellent sales staff, additions to our new Legacy installed promptly, excellent maintenance and parts departments.. Second Legacy purchased with Adam Ritchey.
This was a routine maintenance visit. They performed the oil change etc. quickly and found no other problems. I will say it was more expensive than I would like. Other dealerships offer deals and coupons for return customers.
Very good. I would recommend him to others. Very attentive. Did what he said he would do and on time
They made the purchase very smooth. Andrew was very helpful and made the buying process simple.
We were there a long long time, which is why I didn’t give a perfect rating. People were very friendly and have treats to keep customers happy. Thank you.
Great attention and work done well. Very nice staff. Michael is helpful. I’m very happy with Lakeland Subaru
Very good service. Customer service rep was very professional and friendly. Gave complete details of analysis.
Tj was awesome! We moved from Wyoming, Lakeland Subaru will be our dealer for our2021 Forester
Nice people. Requested a loaner and waited 1 hr. Checked...fell thru crack.Otherwise fine. Donut was great.
They are always very friendly and helpful and take care of any problem that I am having.
Quick and friendly service. When I had an issue they got me in quickly and resolved the issue. Even gave me a deal.
I dealt with Billie Marshand, she is very knowledgable and helpful, I have been dealing with her for a number of years when the dealership was Cannon Cadillac.
Excellent service with outstanding employees. Service work is completed on time and your vehicle is clean when you pick it up.
You never disappoint. Mike is a great service representative and I appreciate his customer service Everytime I go in.
Service advisor Billie Marshand is excellent, I always get speedy estimates and repair times along with total cost of repairs. Billie is very professional.
Came in for a six month check up and the service guy as well as everyone else performed efficiently and professionally.
I visited Lakeland Subaru/Cadillac/Buick for a complimentary oil change and a software update on my 2025 Subaru Outback Touring XT. My service advisor Austin was very helpful and kept me informed on the progress of the software update, as it took almost 2 hours to complete.
Everyone was gets a 10 Dropped car off early, picked it up later in the day.
Andrew Rodriguez has been very helpful & I would recommend him to anyone wanting to buy a Cadillac.
Amazing service at Cadillac Lakeland! They were very accommodating and were able to get us the car that best fit our needs. We are so grateful to Andrew Rodriguez.
The service department quickly identified my outback’s mechanical issues, provided me a quote explaining their recommendations, and completed their repairs quickly and under their quote. It was the painless experience I have come to expect from them.
Professional personnel, great service. Exactly what I expect from my dealership. I have had several interactions with them and they have always met my expectations.
Great,awesome,communtion,thoughtful and did say awesome!!!! They are fast reliable you and on the task !!
Took my car in for oil change and tire rotation which got done pretty quickly but after running it through the car wash it was parked in an out of the way spot. I thought I saw that my car was ready and waited about 30 minutes for my service guy to come get me. When I asked why it took him so long, he said he was busy with other things. If I go back I’ll be more aggressive about getting my car when it’s done and getting out of there. I ended up spending almost 2 hours for ... Read More DealerRater - Feb 16, 2025
Excellent customer service. All the employees are very friendly and courteous. Fast and reliable and helpful
Michael at Subaru always takes great care of me and my car. He goes the extra mile to ensure there’s nothing I need to worry about. And the work that’s done is always quality work.
My needs were listened to and met. I am very happy with both the experience and my purchase.
Amazing staff. First class all the way!! Jon Siegel and his crew went above and beyond for my first Cadillac ourchase
Absolutely thrilled with my car-buying experience! (2025 Subaru Forester) From the moment I walked into the dealership, my salesman went above and beyond to ensure I found the perfect car. He listened attentively to my needs, provided valuable insights. His enthusiasm and dedication made the process enjoyable and stress-free. I couldn’t be happier with my new car and highly recommend him to anyone looking for a top-notch sales experience. Five stars all the way! 🌟🌟🌟🌟🌟
Great service friendly people great customer service always looking to make my visit a good onr
Extremely grateful for helping me with my battery situation. Marcelino B. was able to quickly fit me in and kept me up as to when it would be completed.
Friendly and efficient service supplying a loner vehicle at no cost making my visit very easy thank you
The workers were efficient. Everyone was very courteous. Tony was exceptionally informative and kept us up to date with the care of our 2025 Outback. Thank you for your courteous and efficient service.
The service was superb, gentlemen named Tony kept me informed and was hospitable, auto service was very satisfactory
Jon Siegel was wonderful to work with. He guided me through the process and was very honest and open the entire way.
The sales process was very smooth and efficient despite the amount of questions we peppered Keith Pedrick with. We purchased 2 cars and traded in 1 in a 4 day window. Keith & Glen were great to work with.
The reason that it's not 5 stars however is due to an issue with administration and the excess payoff of our traded-in car. Having to wait close to a month for a check because of a clerk error is not really that great of a look. It might not have been that big of a deal if the communication had been better. Leaving messages ... Read More DealerRater - Feb 3, 2025
They were kind and got to the point, They check the problem, but did not show during checking.
The service was good but I wished to let me use my 15% discount coupon.
I liked the early morning appointment and finishing around the time I expected. Staff very friendly
I had a very positive experience with this dealership. They were very responsive with all my questions.
Darrell Rodgers was excellent. He took very good care of me and my caddy. If I could give him more than 5 stars I would . Thank you Darrell
everyone was very friendly, they got the job done in a timely manner. I will be going back for my oil change.
The Cadillac service manager was efficient and did everything to solve our car problems. The dealer offered us a loaner car when the repair could not be done on time. We appreciated it. Thank you.
Took the time to answer my questions and took me to see cars on the back lot even though I was not purchasing a vehicle at this time.
Service department is always professional and friendly. Kept me updated on the progress of my service request
They had 2025 in stock. Prices were lower than the other dealership. Howard and Fred made us feel like family. Very thorough and up front. Thank you
Who is Darrell Rodger’s? Poor communization, lack of customer service wasted my time. Didn’t needtohappe
Lakeland Buick has always been great. I purchased my vehicle almost 3 years ago and have had a positive experience every time I had work performed.
I'm more than happy with the way the dealership handled my purchase. It was in fact, one of the best car buying experiences I've ever had.