Customer Testimonials
Had my legacy front grill replaced. The job was performed flawlessly as quoted. The staff was very professional and polite. The job performance exceeded my expectations.
What a great car buying experience! Fred was very helpful, courteous and professional. He was prompt with answering our questions or getting answers quickly. We were very pleased. Jessica Kent handled the financial side of the purchase, not Susan Hunt. She handled everything with ease and was extremely pleasant. We really enjoyed having her assist us. We would not hesitate to return to this dealership for any future car purchases. We give them all a "5"!
Moises was very helpful with my purchase. The process of purchasing my vehicle was a pleasant experience. Everyone was very helpful buying my Subaru Forester.
The body shop and Nick helped make our hurricane damage repair smooth. We are satisfied with the dealership
It was easy, fast and painless. Very smooth and easy process. Very helpful and friendly.
It was very nice working with Victor, Andrew, and Steven (Finance Manager) as they were very knowledgeable regarding the vehicles, options, warranties, etc. Cadillac Lakeland has exceeded our expectations. Thank you!
Nice. Clean. Friendly. The best financial manager of the world , her name , Jessica Kent. My sales person , Idetthe Patino , outstanding , and being bilingual is a plus. Will recomend to all of my friends. Thanks.
Derrell went over and above to make it a great experience even brought my Cadillac back to me at my work personally
Everyone was very polite and helpful. Tony specifically went out of his way in assisting me and it was much appreciated.
Everything was fine except I was told to give 30 minutes to determine what action would be needed to fix or replace the info screen. Nearly two hours later I had to get the attention of the service representative to ask what the status of my auto was. It would be nice to be updated on what was being done.
The team here is the greatest they took very good care of me and were very thorough
This is the first time conducting business with this dealership. I'm not sure what you want me to say about them. I did not work with the service department. I purchased a 2025 XT5 from the sales department.
After having my cars serviced by this dealership for many years, I have never been disappointed in the professionalism, service and respect. They are awesome!
Mike in Parts and Billie in Service, were great! I had a trip coming up and they worked to get a back-ordered part in and get it installed prior to my trip date! Thanks guys!
Was having problems with my infotainment system while on a road trip, called into the dealership on my way home to see if they could figure out what the problem was, it turned out that my software needed updating, as this was going to be a long process they provided me with a 'loaner' vehicle to get home and come back the next day to pick up my vehicle, the service agent (Anthony?) was very courteous and helpful during the full process of getting my problem fixed.
Excellent Service! Nick Woodrum did a wonderful job, crew did a great job thanks, Roger
I love this place there are so accommodating , friendly and helpful. The customer service is great
Very friendly and courteous staff. Alway enjoy going there because they take their time to listen to the issue you are having.
Not a better, more caring dealership in Lakeland. Will continue to service my vehicle here and nowhere else.
Marcos was professional and able to get my car in and out quickly. Would recommend him.
Very friendly service personnel. They explained the process for the service that we had scheduled.
Everyone was very professional and knowledgeable. Eric and Jessica answered all of our questions and helped us make an informed purchase.
Great service! Excellent customer service and attention to detail. I’m very pleased with the service and customer service.
Excellent service and customer service, as well as attention to detail. Very good service. Thanks
Nick provided excellent on time service. The car was fixed right and looks great. Also, was washed up looking almost new.
No problems w/service dept. everything done as scheduled in a reasonable amount of time.
Great all around communication and easy to deal from when I first emailed them, phone calls, and the delivery.
Great car buying experience at Lakeland Subaru! Howard was fantastic to work with!! The entire process was no pressure and the best car buying experience I have had.
Everyone was very helpful and accommodating. Car buying was an easy experience. Thanks to my FIL for recommending this place. I like my car and all the features it has.
Victor and Susan made it a great experience made buying the car easy. would highly recommend
Service department worked with me to resolve my issue and was very good with communication and availability.
Always easy to schedule service and the staff is very pleasant. The service is trustworthy.
Everyone is very friendly and helpful; however, it takes a long time to go through the finance part even though it was a cash sale. Our dealer Keith is extremely knowledgeable about the cars and helped us by explaining all the electronics.
Wow this is my second car I have bought from Andrew Rodriguez. He has so much knowledge about all the cars. He had a couple for me to look at. One of them is a keeper. It is just perfect. Then you have Steve Hoover he is the bomb. Everything on cue. Out the door I went with my new XT5. What beautiful car. They are the best. Go see them if you need a new car. Carol M Hall
Was able to get an appointment for that day and they Took care of the problem.
Great place for service, always like the work done. Professional staff, my car is washed when returned to me and my car is in perfect working order. Billie and Mike at the service desk are always pleasant and helpful.
Great service. Think it’s pretty classless to charge 3% for use of a credit card when your cars and service are so expensive
Very happy with entire process. Our sales rep , Jacob Harris , I would give 5 stars to. I would recommend him to others
Changed engine oil and filter according to the paperwork that they gave me they put the wrong oil in my car that was Saturday afternoon I called them when I saw the problem no one was there that could give me a answer so rest of weekend no car to drive not very happy about this
Matt was a pleasure to work with. I would buy a car from him again.
Everyone was very pleasant to deal with service was done quickly considering they had to order the parts and washed my car as well.
Great experience and great customer service. My next car I will purchase from Lakeland Cadillac in the future.
Service has been excellent at Lakeland Cadillac. Cheryl takes great care of her customers and always has a great attitude.
Cadillac of Lakeland is the best, and billie treats me as a valued person. She goes out of way to make my experience special. I will always choose this dealership for all the work done on my car and her name is Eileen and she’s very special to me. Thank you Cadillac of Lakeland
SBC has the very best service department. I bought my Cadillac 2years ago and I always get serviced and the get me right in and out quickly. Billie in service is the best always a pleasure to work with her. They always provide me with a loaner.
Thank you so much for helping us in a time of need! We are very appreciative!
Took my XT4 in for service today, oil change, replace engine air filter & a "rattle" on the passenger side window/door. I can't say enough of good things about my service rep, Billie & the entire techs @ Cadillac Lakeland. I HIGHLY recommend this dealership & their service dept, especially "Billie." It's ALWAYS a pleasant experience when I go there!!!!! You should try them!!!!!!!
I am always well taken care of. Billie (behind the desk) always is cheerful and helpful. The car came back with everything completed. Billie called me during the day to inform me of the costs for various needed services before beginning so I could make the choice. I'm always provided with a loaner free of charge so I can go about my day. They are friendly, fast and thorough. And if I were ever thinking of upgrading my car to a newer model, I would definitely go here first.
They do such a great job ! Very friendly fast and accurate service. Highly recommend them
Everything is very clean all the employees were very thoughtful and really enjoyed my time there and drive my Cadillac
Service is always first rate. I would recommend this organization to anybody.Thanks for all you do.
I visited this dealer for the first time. The employees were much more relaxed and friendly then I expected. We had a great experience and with no pressure. Overall, I am very pleased with the dealer and my new car.
Excellent services.. service advisor was very knowledgeable and very helpful.. very clean areas.. pleasant atmosphere..
Cannon Cadillac is where I buy my cars. My customer service rep, Billie Marshand really takes care of me and my car. It is a pleasure going in for service. It is a great perk to get a free loaner vehicle to use if they need to keep your car for an extended time. I believe the new owners will be offering the same great service’s.
Caring, honest, knowledgeable, just a few words to describe our salesperson Derryl and the whole team!