Customer Testimonials
This is not the first time my wife and I have had issues with this particular location . Our problems started last summer . We took the car in to get the AC checked out . We were told nothing was wrong with , and if it was it would be pretty pricey to get it repaired . My wife and I never uttered anything about a price , we just wanted our car fixed . This year we returned with the same car and less than 100 miles on since it had been there . We were told this year that the AC compressor was coming apart and ... Read More DealerRater - Jun 17, 2026
I was a little disappointed that they were not able to fix a few issues, the seat back on the driver side, and a couple of issues related to interior lighting. I know the car is 15 years old, but I was hoping they could provide solutions.
I was given an appointment time to come see a CT5-V. The next day I drove almost 2 hours one way just to be told that the battery died on the car and that I could not even sit in it because the doors would not open. I come back the next day to potentially purchase the car and they did some shady business and they only gave me $1,000 in discounts when the original agreement was $1,500 in discounts. However, I ended up buying the car because I liked the car. When I spoke to the finance manager when finalizing the ... Read More DealerRater - Jan 20, 2026
This service center always provide an exceptional service. I am very pleased with Billie and the staff. They are all very gentle and caring. Thank you!
Had a concern, they were able to get right on it. Very professional, and pleasant to work with. Thank you.
Great place to buy a car, honest knowledgeable And helpful Matthew was a great sales person with no pressure.
No idea how to rate nonexistent service. I never took a car there for service
Took care for service. Terrible experience. Long wait plus technician failed to properly tighten oil nut.
Always fantastic dealing with Nate…he is amazing!!! Dave and Austin are great as well.
Advisor was great to work with and they provide a loaner vehicle which makes the process convenient. I always enjoy dealing with this team
I love your dealership. I have done business with you since 1981. You have always taken great care of me and my family. Paul Saari
My service advisor Billie is excellent and explains everything very well. She also will work to ensure repairs are covered under warranty. The techs completed the job and did a great job.
Great service. The staff was friendly. I was in and out within an hour. No complaints.
It was a relatively quick negotiation and finance process. Followed by an unhurried and exceptional overview of all the vehicle's features by a very articulate and knowledgeable sales person, Keith Pedrick. Keith has a wealth of experience, along with anecdotal information from owning the same vehicle for over 3 years.
Jack is "world class", knows the product well and is very easy to deal with
Excellent service. Very caring and pleasant personnel. Billie is the best! Thanks for great quality.
Ask to check air pressure in my tires to 42 they didn’t got home 36 all tires . Ask twice
Always friendly and helpful when you have any issues. Employees seem to enjoy working there which is a plus!
Billie was great to work with. Service took longer than anticipated to get resolved so I was very thankful for the loaner. Thank you for meeting all the needs of my vehicle and finding things that I overlooked.
Great body shop experience!! Loved having them look at our car and do great work.
Keith was excellent, made it a seamless transaction. I would recommend the dealership. Thank you
What a great experience. Andrew, the sales representative was phenomenal. He set everything up in the vehicle while I was in finance with Dave. Dave also was fantastic to work with. I will definitely recommend Lakeland Cadillac.
Technicians and staff have been great to work with. Quality work completed in timely manner!
I’m on my 21st caddy and so sorry the CT 6 is only available in battery powered. I will never own a battery powered car. . If a gas utility vehicle is not available, I will probably have to buy another American made car
Billie is always wonderful to work with. When she realized my visit was going to take longer than expected, I was offered and received a loaner vehicle. I was informed as soon as my vehicle was ready.
Awesome salesman Derry Jones handled my out of state (TN) interest in a loaded 2026 Lyric Signature Sport that had EVERYTHING and more. Derryl communicated promptly each step of the way, providing me videos of the vehicle and coordinating a few add-ons, ultimately delivering a fantastic vehicle for a great price! Service was outstanding! Derryl arranged for my airport pickup by super friendly driver Hector, who drove their Courtesy Car (Lyric), providing red carpet treatment! David Dixon, Dealership Finance Guru, did a phenomenal job with all the extra paperwork needed for the out of state registration. Shannon (Accounting) was great help ... Read More DealerRater - Oct 30, 2025
fast service take-in, friendly staff, explained serviceable items clearly, offered loaner car, and nice job!
Greeted quickly, concerned about, and attentive to my needs, service done in a timely manner,
A $3,000 car care package was added to the invoice without my authorization. The offer on my trade-in was low. My wife was not pleased. She felt we were not treated with "repsect and dignity."
Clean. Convenient Parking, visable, clean, friendly,smiles,helpful, competent,location,tour after sale,call,, Great attitude
Jon Siegel and his staff are amazing. Always going the extra mile and making sure that I am happy. Which is every time I visit.
Excellent Dealership. Purchased 4 new vehicles over the past 4 years and another 2026 Escalade on the way.
One of the easiest buying experiences, fair prices and fast service. I highly recommend them.
Helpful, friendly, worked hard to meet our requests, courteous, good communication skills, knowledgeable about vehicles
The service department was prompt and courteous. The scheduled maintenance was performed in a timely manner. The customer waiting area is nice and comfortable and well stocked with coffee and snacks!
Only dealt with service department.but site would not let me finish with out putting names in boxes.
Our service advisor is very knowledgeable and friendly and the waiting room is clean and comfortable with refreshments. Keith Pedrick took us for a test drive in a new electric Cadillac while we waited for our car to be serviced, The showroom was clean and well stocked. Our experience was overall really good
Service Dept. was courteous and efficient, did the preventative maintenance exactly as I had scheduled, and was courteous and not overbearing with other potential service needs.
Keith went above and beyond. His detailed delivery of the vehicle and the time he took to explain everything in great detail was so appreciated. Everyone at Cadillac Lakeland made this an easy and enjoyable buying experience.
Very good experience dealing with your sales person and finance department recommend used to friends And family
Billie the service adviser is the absolute best!! Always goes above and beyond to make sure we are taken care of!! We are very happy will the service department due to her!
Eric Guerrero was my salesman and he was very communicative, knowledgeable, explained a lot about the features of the car and most important he did not pressure us to close the sale.
Keith was wonderful to work with. He didn’t try to inflate his numbers. He didn’t pressure us. He was super knowledgeable and was great with showing us all the features the Vistiq had and even set them up for us before we left. I would certainly buy another car from Keith.
I worked with a car broker to get this deal, and everything was great, however, I took one star away because the car wasn’t clean (it was NOT filthy, but it wasn’t clean) and the driver got out of my car with a huge cup of soda that was sweating on the car’s cup holder. Again, no big deal, the car is great and the service was fast, but with $2.5k in upfront fees I’d expect my new lease to arrive in impeccable conditions. He also handed me the car with only 30 miles worth on it. ... Read More DealerRater - Oct 4, 2025
Everything was fine the loaner car Everything was wonderful like it usually is. I would recommend it for anybody. wonderful job.
Dave, thanks for your help. I appreciate your kindness and interest in my lovely car.
David was so helpful in the service department. He called us to keep us informed on what they were doing to solve the problems we were having with our Cadillac. They had us a loaner so we didn’t have to wait. They kept the car over night and made sure it was washed when picked it up. It’s been a pleasure doing business with Lakeland Cadillac.
Kieth was able to easily answer all questions we had and presented all options to help us choose between 2 different vehicles. Very positive experience.
Victor was fantastic. He was very patient and listened to what my requests were. I came in 3 times before making my final selection. I appreciate that he wasn’t pushy at all. while my husband was with me, this was a car for me. Victor spoke to me and not just to my husband. I appreciated that respect.
Everyone was wonderful in service. I had some unexpected recalls come up with my scheduled oil change and they made sure to get me in a loaner within 30 minutes. My vehicle was ready within 24 hours and communication was great!
We had a great experience in service today. David is extremely knowledgeable. Answered all our questions and we feel very valued as a customer. Also. Keith in sales department is our sales rep and he gave us a wonderful test ride in the new electric Cadillac. Keith really knows the brand inside and out. Both Keith and David really make us feel welcome every time. We look forward to our next visit
I appreciated the low pressure approach. We agreed on a price before I went to the dealership. It was an easygoing and quick transaction.
Andrew made the process quite enjoyable. Had three cars lined up for us to look at before we arrived. No hard sales, or any over the top pressure. Very friendly and helpful.
Absolutely the greatest always accommodating and asking if we need anything and very clean atmosphere
The sales associate I dealt with was very helpful and seemed genuinely concerned with what I wanted and what was important to me.
Matthew Sotomayor (Matt) is one of the best salespeople I’ve ever worked with. The way he assisted me throughout the purchase process was outstanding. His knowledge and expertise made leasing the vehicle smooth and easy, and he took the time to answer all my questions thoroughly. Even though I had submitted my information on the GM website and multiple dealers reached out to me, Matt was the only one who truly understood my needs. Thanks to his support, I felt confident moving forward with the purchase. Thank you, Matt!
Caring and professional Dedicated to Customers Billie is Amazing in Service Body Shop is Fantastic
I have been coming to this dealership for over 15 years. I am always greeted pleasantly and respectfully. They are very accommodating to their customers.
Good technicians and body shop. Used the App to make an appointment. Upon arrival, the service department did NOT have our appointment. Used coupon for a $99 oil change and tire rotation. However there was a $11.69 "Misc Charges" fee on the invoice!!
Andrew was super helpful in finding us exactly what we wanted. He went out of his way to make the buying process easy. Jessica in Finance did a wonderful job!
Andrew was very helpful and made the buying process as easy as possible. Jessica did a fantastic job in finance.
Victor made our car buying experience easy, quick, and efficient. He was so knowledgeable and patient.
We are always treated with the utmost respect at Subaru of Lakeland, whether we are purchasing a vehicle, scheduling service, or having our vehicle maintenanced. Friendly service and fair dealing are always in the cards at this dealership!
Service was great and friendly, very good experience on my 2025 Forrester very check.Thank you
David Bushnell was very helpful in making my appointment and what was done easy to understand. It was very good of him to take the time with me as this is a new experience for me and I appreciated the time he spent.
The service writer David was excellent,Your dealership is unheard of,Great place you treated me so well
Darryl was great but he did the typical salesman tactics of leaving the office to ask his manager to review the offer. After the purchase, Jessica stepped in. She was nice as well. I know she was doing her job but the long lineage of things that took place regarding extended warranty options did not appeal to us at all.
There is not enough that I can say about this dealership that can describe the great service that they provide. Genuine, personable and friendly. They always treat you like family, welcome you back as if you were missed and even apologize when they were not there at your last visit or appointment. They always make me feel valued and makes me want to always got there for all the services on my car until it is not or when it is gone.
Well known dealership great service I know some of the people there Very friendly B+
Everything was fast and service was great! I was very pleased with my whole overall experience.
This was easily the best experience I’ve ever had when purchasing a car. Both Eric and Jessica were total professionals and really put me at ease.
Andrew was very courteous, patient, and helpful through the buying process. Introduction to the service, parts and body shop was good
First time visiting and the experience was great I will most definitely be back to bring my truck.
I was very happy with the way I was treated and the excellent repair work on my vehicle.
Awesome staff and able to get in and out without an issues. Loaner car was awesome too.
The staff was Professional and provided excellent customer service. The facility provided a clean environment.
Dave is a great service manager. He took his time to go over my service results and explained any issues I may have. Great person
Friendly and helpful service. They even looked for my missing cane but I found it in an unlikely location my car.
The best part of Cadillac Lakeland is the service department. If it was not for the excellent customer service at the service department I would have purchased my vehicles at other dealerships.
Just got an oil change and it was great! I don’t have anything else to say.
This will be the second vehicle we have purchased from this dealership. Great people great dealership
Friendly, on time and great to work with. Dave was great and very knowledgeable. Great experience!
Austin was very helpful and accommodating, especially when I was running behind the video and text were also a big help!
I had a great purchasing experience with Jared and Darrell. They were very professional and took the time to make sure all of our questions were answered. I purchased a Subaru Outback Onyx Edition which is not listed in the drop down below.
The waiting period was minimal and staff were very friendly and accommodating. Appreciated the service. My only concern was they didn’t verify my last check up for what service they have provided. The staff verified my last service check and was able to adjust the services I needed! Thanks!
Excellent Customer Service when I bring in my Subaru for maintenance. Communication is top notch
I had a great buying experience with Andrew at Lakeland Cadillac. I was very pleased with the buying process and the respect for my time.
Process was efficient and had all negotiations worked out before ever entering the dealership. Price was competitive also.
Working with the team at Cadillac Lakeland was amazing! They took the time to listen to exactly what I wanted and what my budget was. Not only did they meet my expectations, but far exceeded them. I got a deal and payment that was almost too good to be true. Process was fast, simple, and straightforward. Will definitely be doing business with them again!
We are always happy with the work performed on our Subaru. The dealership always provides a loaner vehicle when we need one, and the staff is courteous and professional.
Whenever I bring my car to lakeland subaru they are always top notch and willing to help. They look out for my well-being and the quality of my car.
Thanks to Michael Brimlow our Subaru oil change and 30,000 mile checkup went smoothly. He got us a loaner vehicle for us to use while running a few errands( which is a nice dealership perk). Lakeland dealership is great place because of friendly helpful employees.
The staff is very friendly and knowledgeable. Frannie did an amazing job. We were having a hard time making up our minds so she showed us multiple vehicles and made sure we were 100% satisfied with our purchase choice. Frannie went to bat for us with the finance department and got us the highest amount for our trade in and also negotiated so we could get the lowest monthly payment for our new vehicle
It was a pleasure meeting Keith at the Dealership. He answered the questions I had. I should have tried out the navigation aspect of the radio. Apparently it hadn't been updated from 2012, but there are work arounds for that. It is a beautiful vehicle
The entire dealership staff are professional, knowledgeable, personable, presenation of vehicles are thorough, 100% customer care and support.
Great service. Quick and reliable. Great staff, reasonably priced. Would highly recommend. Thanks for the great service
The best dealership ever. Non pushy salespeople. Derryl is awesome. Michael in service is great. Susan the manager is great. Jessica in finance is amazing!
Billy in the service department is great! She kept me informed on the issue with my suv and I was taken care of with prompt and courtesy service.
They did exactly what they proposed enjoyed the experience would highly recommend them to anyone!
Best experience, very professional, and courteous. I would rate them number one totally exceeded expectation The best