Welcome to Cadillac Lakeland

I was a little disappointed that they were not able to fix a few issues, the seat back on the driver side, and a couple of issues related to interior lighting. I know the car is 15 years old, but I was hoping they could provide solutions.

I was given an appointment time to come see a CT5-V. The next day I drove almost 2 hours one way just to be told that the battery died on the car and that I could not even sit in it because the doors would not open. I come back the next day to potentially purchase the car and they did some shady business and they only gave me $1,000 in discounts when the original agreement was $1,500 in discounts. However, I ended up buying the car because I liked the car. When I spoke to the finance manager when finalizing the deal he didn’t care too much when I said the original discounts are different than what’s on the page I got from Jacob the sales rep. His response was oh maybe GMC will give you a rebate. This place doesn’t treat you with respect especially seeing how I purchased a $70,000 car. They just want your money and kick you to the curb. Overall there was no real concern that I wasted 4 hours of driving to be told the battery was dead on the car. And they just seem to run an unethical operation. This place definitely earns the reputation that most car dealerships are crooked and scammers. The owner of this dealership needs to reevaluate who he has running the place and who they employ. I have had better customer service buying a pack of gum at the gas station. Too bad I can’t rate it 0 stars.

This service center always provide an exceptional service. I am very pleased with Billie and the staff. They are all very gentle and caring. Thank you!

Had a concern, they were able to get right on it. Very professional, and pleasant to work with. Thank you.

Great place to buy a car, honest knowledgeable And helpful Matthew was a great sales person with no pressure.

No idea how to rate nonexistent service. I never took a car there for service

Took care for service. Terrible experience. Long wait plus technician failed to properly tighten oil nut.

Always fantastic dealing with Nate…he is amazing!!! Dave and Austin are great as well.

Advisor was great to work with and they provide a loaner vehicle which makes the process convenient. I always enjoy dealing with this team

I love your dealership. I have done business with you since 1981. You have always taken great care of me and my family. Paul Saari

My service advisor Billie is excellent and explains everything very well. She also will work to ensure repairs are covered under warranty. The techs completed the job and did a great job.

Great service. The staff was friendly. I was in and out within an hour. No complaints.

It was a relatively quick negotiation and finance process. Followed by an unhurried and exceptional overview of all the vehicle's features by a very articulate and knowledgeable sales person, Keith Pedrick. Keith has a wealth of experience, along with anecdotal information from owning the same vehicle for over 3 years.

Jack is "world class", knows the product well and is very easy to deal with

Excellent service. Very caring and pleasant personnel. Billie is the best! Thanks for great quality.